From: Amina Adebayo-Ogunleye-Fitzpatrick To: Priya Shah Cc: Adaptations Team Date: Sun, 30 Nov 2025 16:42:00 +0000 Subject: RE: Bathroom access, fall risk and outstanding relocation review [RCH-ADJ-2025-0417] Message-ID: X-Synthetic-Test-Document: true X-Document-ID: TD-RD-081 X-Estimated-Print-Pages: 3 MIME-Version: 1.0 Content-Type: multipart/alternative; boundary="===============1199008540941926061==" --===============1199008540941926061== Content-Type: text/plain; charset="utf-8" Content-Transfer-Encoding: quoted-printable SYNTHETIC TEST DOCUMENT =E2=80=94 FICTIONAL =E2=80=94 NOT FOR FILING, RELIANC= E OR EXTERNAL USE From: Amina Nkechinyere Adebayo-Ogunleye-Fitzpatrick To: Priya Shah, Housing Officer Cc: Rivergate Adaptations Team Date: 30 November 2025, 16:42 Subject: RE: Bathroom access, fall risk and outstanding relocation review Dear Priya, Thank you for confirming that my full surname has now been corrected in the r= epairs system. It is still abbreviated as =E2=80=9CAdebayo-Fitzpatrick=E2=80= =9D in the relocation portal and the contractor used =E2=80=9CAmina Ogunleye= =E2=80=9D when telephoning my sister. Please ensure that all three records ar= e linked to case RCH-ADJ-2025-0417. I am concerned that this is why the panel= said it had not seen the occupational-therapy report. The temporary bath board does not resolve the problem. On 27 November I could= not transfer back into my wheelchair after washing. I lowered myself to the = floor and called my sister. I did not attend hospital, but I have soreness in= my left shoulder and have contacted my GP. I am now strip-washing at the kit= chen sink on high-fatigue days. Please answer the following: 1. Has the drainage and structural survey been commissioned? 2. Has the entrance-door inspection taken place? 3. What is the current date for the reconstituted relocation panel? 4. Has the equality review compared my case with the two households moved fro= m upper-floor flats this year? 5. Why does the portal show my medical evidence as =E2=80=9Cnot verified=E2= =80=9D when the same report was accepted for my Personal Independence Payment= review? I attach no benefits documents to this email because they include my National= Insurance number and bank details. The welfare-rights adviser can upload red= acted copies to the restricted area once you identify what is actually requir= ed. I need a substantive response, not another acknowledgement. Please communicat= e in writing because fatigue and concentration problems make unplanned teleph= one calls difficult. Kind regards, Amina Nkechinyere Adebayo-Ogunleye-Fitzpatrick ----- From: Priya Shah To: Amina Adebayo-Ogunleye-Fitzpatrick Cc: Adaptations Team Date: 27 November 2025, 10:18 Subject: RE: Bathroom access, fall risk and outstanding relocation review Message-ID: Dear Ms Adebayo-Ogunleye-Fitzpatrick, I apologise that you were addressed by an abbreviated surname in the contract= or call. The repairs record now contains the full name. I have asked Housing = Options to correct the relocation portal separately. The property team says that a drainage inspection was attempted on 18 Novembe= r but the contractor attended without the appointment being confirmed. Their = note records =E2=80=9Cno access=E2=80=9D. I recognise that you had not been t= old to expect them. This should not be treated as a refusal of access. The bathroom adaptation remains open. The transfer decision has not been chan= ged because the panel is waiting for the feasibility report. I have asked the= team to confirm a new appointment and whether an interim shower chair can be= safely used. Regards, Priya ----- From: Amina Nkechinyere Adebayo-Ogunleye-Fitzpatrick To: Priya Shah Date: 18 November 2025, 14:06 Subject: Bathroom contractor attended without notice Message-ID: Dear Priya, My neighbour called to say someone from =E2=80=9CAccessBuild=E2=80=9D was at = the communal door. I was at a neurology appointment and had not been given a = date. The voicemail left for me used a different surname and said the job wou= ld be closed if I did not call within 24 hours. Please record that I did not refuse access. I can attend with at least 48 hou= rs=E2=80=99 written notice. My sister can also attend if she is copied into t= he appointment. Kind regards, Amina ----- From: Adaptations Team To: Amina Adebayo-Fitzpatrick Date: 10 November 2025, 09:11 Subject: Bathroom adaptation update Message-ID: Dear Resident, Your case is awaiting a technical inspection. Current target times are 20 wor= king days. The case record indicates that minor equipment has been supplied a= nd there is no immediate hazard. Please telephone the contact centre if your circumstances change. Adaptations Team ----- From: Amina Nkechinyere Adebayo-Ogunleye-Fitzpatrick To: Adaptations Team Cc: Priya Shah Date: 3 November 2025, 17:32 Subject: Bathroom access and fall risk =E2=80=94 case RCH-ADJ-2025-0417 Message-ID: Dear Adaptations Team, I am following up the occupational-therapy recommendations and the April deci= sion letter. I still cannot use the bath independently and the WC transfer sp= ace is unchanged. The lift failed again on Saturday for approximately five ho= urs. The bath board is not a permanent adjustment and does not make the fourth-flo= or flat accessible. Please confirm the survey date and whether the relocation= review is proceeding in parallel. Kind regards, Amina Nkechinyere Adebayo-Ogunleye-Fitzpatrick END OF SYNTHETIC EMAIL CHAIN --===============1199008540941926061== Content-Type: text/html; charset="utf-8" Content-Transfer-Encoding: quoted-printable MIME-Version: 1.0

SYNTHETIC TEST DOCUMENT =E2=80=94 FICTION= AL =E2=80=94 NOT FOR FILING, RELIANCE OR EXTERNAL USE

From: Amina N= kechinyere Adebayo-Ogunleye-Fitzpatrick

To: Priya Shah, Housing Officer=

Cc: Rivergate Adaptations Team

Date: 30 November 2025, 16:42

=

Subject: RE: Bathroom access, fall risk and outstanding relocation review<= /p>

Dear Priya,

Thank you for confirming that my full surname= has now been corrected in the repairs system. It is still abbreviated as =E2= =80=9CAdebayo-Fitzpatrick=E2=80=9D in the relocation portal and the contracto= r used =E2=80=9CAmina Ogunleye=E2=80=9D when telephoning my sister. Please en= sure that all three records are linked to case RCH-ADJ-2025-0417. I am concer= ned that this is why the panel said it had not seen the occupational-therapy = report.

The temporary bath board does not resolve the problem. On 2= 7 November I could not transfer back into my wheelchair after washing. I lowe= red myself to the floor and called my sister. I did not attend hospital, but = I have soreness in my left shoulder and have contacted my GP. I am now strip-= washing at the kitchen sink on high-fatigue days.

Please answer the= following:

1. Has the drainage and structural survey been commissi= oned?

2. Has the entrance-door inspection taken place?

3. What is= the current date for the reconstituted relocation panel?

4. Has the eq= uality review compared my case with the two households moved from upper-floor= flats this year?

5. Why does the portal show my medical evidence as = =E2=80=9Cnot verified=E2=80=9D when the same report was accepted for my Perso= nal Independence Payment review?

I attach no benefits documents to = this email because they include my National Insurance number and bank details= . The welfare-rights adviser can upload redacted copies to the restricted are= a once you identify what is actually required.

I need a substantive= response, not another acknowledgement. Please communicate in writing because= fatigue and concentration problems make unplanned telephone calls difficult.=

Kind regards,

Amina Nkechinyere Adebayo-Ogunleye-Fitzpatrick=

-----

From: Priya Shah

To: Amina Adebayo-Ogunleye-Fitzpatrick

Cc: Adaptations Team

Date: 27 November 2025, 10:18

Subject: RE: Bathroom access= , fall risk and outstanding relocation review

Message-ID:

Dear Ms Adebayo-Ogunleye-Fitzpatrick,

I apologise that you were addressed by an abbreviated surname in the con= tractor call. The repairs record now contains the full name. I have asked Hou= sing Options to correct the relocation portal separately.

The prope= rty team says that a drainage inspection was attempted on 18 November but the= contractor attended without the appointment being confirmed. Their note reco= rds =E2=80=9Cno access=E2=80=9D. I recognise that you had not been told to ex= pect them. This should not be treated as a refusal of access.

The b= athroom adaptation remains open. The transfer decision has not been changed b= ecause the panel is waiting for the feasibility report. I have asked the team= to confirm a new appointment and whether an interim shower chair can be safe= ly used.

Regards,

Priya

-----

From: Amina= Nkechinyere Adebayo-Ogunleye-Fitzpatrick

To: Priya Shah

Date: 18= November 2025, 14:06

Subject: Bathroom contractor attended without not= ice

Message-ID:

Dear Pri= ya,

My neighbour called to say someone from =E2=80=9CAccessBuild=E2= =80=9D was at the communal door. I was at a neurology appointment and had not= been given a date. The voicemail left for me used a different surname and sa= id the job would be closed if I did not call within 24 hours.

Pleas= e record that I did not refuse access. I can attend with at least 48 hours=E2= =80=99 written notice. My sister can also attend if she is copied into the ap= pointment.

Kind regards,

Amina

-----

From= : Adaptations Team

To: Ami= na Adebayo-Fitzpatrick

Date: 10 Novemb= er 2025, 09:11

Subject: Bathroom adaptation update

Message-ID:

Dear Resident,

Your ca= se is awaiting a technical inspection. Current target times are 20 working da= ys. The case record indicates that minor equipment has been supplied and ther= e is no immediate hazard.

Please telephone the contact centre if yo= ur circumstances change.

Adaptations Team

-----

From: Amina Nkechinyere Adebayo-Ogunleye-Fitzpatrick

To: Adaptations T= eam

Cc: Priya Shah

Date: 3 November 2025, 17:32

Subject: Ba= throom access and fall risk =E2=80=94 case RCH-ADJ-2025-0417

Message-ID= :

Dear Adaptations Team,

I am following up the occupational-therapy recommendations and the April= decision letter. I still cannot use the bath independently and the WC transf= er space is unchanged. The lift failed again on Saturday for approximately fi= ve hours.

The bath board is not a permanent adjustment and does not= make the fourth-floor flat accessible. Please confirm the survey date and wh= ether the relocation review is proceeding in parallel.

Kind regards= ,

Amina Nkechinyere Adebayo-Ogunleye-Fitzpatrick

END OF SYNTH= ETIC EMAIL CHAIN

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